Securden EPM provides mobile applications for Android and iOS to help IT administrators manage privilege elevation requests and application access requests directly from the mobile without logging into the web-interface.
However, if the IT helpdesk prefers to handle all requests through their ticketing system or ITSM solution for centralized request logging and management, they can leverage the advanced integration between Securden Endpoint Privilege Manager and their ITSM solution.
At present, Securden EPM readily integrates with ServiceNow, Jira, GLPI, FreshService, Zendesk, ManageEngine ServiceDesk Plus, Freshdesk, and Solarwinds.
By selecting a ticketing system from the options available, provide a few details, and within a few steps, the IT administrators can start managing privilege elevation requests and application access requests directly using their ticketing system (ITSM).
Flexibility and Intuitiveness for Improving Efficiency and Productivity
Securden Endpoint Privilege Manager (EPM) provides flexibility in integrating with ITSM solutions. You can assign the required ticket severity for the requests raised in EPM, assign the ticket to specific users and user groups in the ITSM solution, configure which ticket attribute should be used for approving or rejecting the ticket.
By configuring ticketing system user IDs for users, requests raised by specific users can be assigned to their managers instead of the IT helpdesk.
Securden EPM helps improve the productivity and operational efficiency of the IT helpdesk and the workforce by streamlining the request-approval process for privilege elevation and on-demand application access.
